# Processing Fees

There are two types of credit card processing fees:

  1. Payment processor fees

For Stripe these range from $0.30 + 2.9% per transaction in North America. However, Stripe has some discounts for 501(c)3 organizations, and if you qualify for these it would reduce this portion of the fees. See Does Stripe offer a fee discount for non-profit organizations? (opens new window) for more details.

  1. Auctria processing fee

These range from 0.25% to 1.0% depending on your Auctria license level.

Subscription / License Auctria Processing Fees
Explorer 1.00%
Emerald 0.50%
Diamond 0.25%

This means, in total, credit card processing fees when using Stripe (excluding any possible non-profit discounts from the processor) are:

  • $0.30 + 3.9% per transaction (Explorer plan subscriptions);
  • $0.30 + 3.4% per transaction (Emerald plan subscription); or,
  • $0.30 + 3.15% per transaction (Diamond plan subscription).

Fee deductions will automatically be taken prior to the Stripe deposit into your bank account. You can review the corresponding fee levels for each credit card transaction in the Details section accessible from the Credit Card Reports.

# Credit Card Fees Handling

The default credit card fees handling mode is set to Normal, which means the organization will absorb external credit card processing fees and not pass these fees onto the purchaser. If a bidder owes $100, they are charged $100 and you will receive a deposit of less than $100 ($100 minus the processing fee which will be taken out when the funds are deposited into your auction bank account).

You can change the fee handling mode to Surcharge, which will pass the processing fees on to bidders and show processing fees in the overall bid as a surcharge. See Surcharge Settings (Current Auction) on the Credit Card Settings page.

# Adding credit card fees

When the credit card fees handling mode is set to normal you will see a button to add in credit card fees on a per-charge basis in the payment forms.


There is an option on the Credit Cards page that can be used to control whether these buttons are shown and also whether bidders are given the option of covering credit card costs online.


If the Option to include credit card fees online from bidders is enabled, bidders will have the option to pay the surcharge fees. There will be a button on the online payment page similar to what the organizers see on the manual checkout page.


# Example: Surcharge Fees

Assuming you have an Emerald license with a 0.5% Auctria fee, the bidder owes $100.00 from winning an item, and you are Connecting A Stripe Account to your organization with their standard fee structure.

In Surcharge mode, an extra $3.81 would be added to the outstanding balance and the bidder will see $103.81 on their Bidder Statements. The surcharge of $3.81 is slightly higher than the non-surcharge fees of $3.70 in order to cover the extra fees charged on the surcharge.

In order to ensure the full $100 balance is received as your deposit amount, the calculations need to take into account the following factors:

  • the per transaction fee ($0.30)
  • the credit card processing percentage (2.9%)
  • the Auctria integration fee (0.5%)

Now, since all of the fees are being covered by the bidder the calculation uses the following:

= balance owing
+ per transaction fee
+ surcharge (processing + integration) fees on balance owing
+ extra fees charged on the surcharge fees

...continuing from our example:
The balance owing = $100
The per transaction fee = $0.30
The surcharge fees = $100 x (2.9% + 0.5%) = $100 x 3.4% = $3.40
The extra fees charged on the surcharge fees = ($0.30 + $3.40) x 2.9% = $0.11

The reason for the 3.4% charge on the first $100 vs the 2.9% charge on the next $3.70 is we do not charge our fees on the extra surcharge portion (but have no control over the processor's fees).

This then adds up to $100 + $0.30 + $3.40 + $0.11 = $103.81

So, by charging the bidder $103.81 you will receive a deposit of $100.00.

# Configuring Credit Card Fees

By default Auctria will assume you are paying $0.30 + 2.9% to your credit card payment processor and will calculate the surcharge based on that amount.

If your organization qualifies for a discount from Stripe, you may pay a reduced rate. In this case, you can configure Auctria with a custom amount. Click on Credit Cards from the main Auction Dashboard menu and modify the values in the Surcharge Settings section.


You can configure the fee as a Fixed cost + Percentage cost calculation (only a single value can be defined for each). If you pay tiered rates, or different rates for different card types, we cannot cover those situations precisely and you would need to choose representative cost values for the calculation. For example:


If your Surcharge Settings are configured above what you pay, then your bidders will be charged too much for the surcharge, but that extra amount will be included in your deposit (we don't benefit from it).

# Fee Refunds

If you issue a Credit Card Refund via the refund link from the bidder ACTIVITY tab, all what happens with the fees associated with that charge will depend on when you opened your account.

  • If your Stripe account was opened before September 14, 2017, the Stripe fees are also refunded so there is no net cost.
  • If your Stripe account was opened after September 14, 2017, your Stripe fees will not be refunded when a charge is refunded.
  • If you are using Authorize.Net, please contact your merchant account provider in regards to their refund policies.

The Auctria fees are always refunded.

Last Updated: 4/1/2021, 2:37:30 PM