Auctria Support

Auctria offers several support options depending on your needs.

User Guide And Resources

There are many resources available to help you learn about Auctria.

Customer Success

The Chat and Email support channels for Emerald and Diamond paid subscribers are typically monitored 9am - 9pm Eastern Time. They are also monitored during evenings and weekends for urgent event-related issues.

Support is provided for Explorer accounts on an 'as available' basis.


To access the chat, click on the speech bubble icon in the top right of the page:


You can access previous chats using the back arrow in the top left of the chat box.


You can email us anytime through

Auctria Assist

Auctria Assistopen in new window provides a video call for more in-depth training or consultation. You can use this call to ask questions about anything from event website design to training volunteers in check-in/check-out processes. The agenda will be set by you.

Learn more about Auctria Assistopen in new window

Auctria Launch


Auctria Launchopen in new window is our per-event assisted setup service designed for those who want to focus on the big picture and leave the setup to us.

The following is a list of some of the services Auctria Launch provides.

  • Video calls with your Auctria specialist.
    These are often used for discovery calls, a mid-point call, and a review call.

  • Initial setup of your account, social media links, etc.

  • Set up of tickets and/or sponsorships.

  • Event night phone support.

Learn more about adding Auctria Launchopen in new window

Last reviewed: March 2024
Auctria Support
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