Auctria Support

Auctria offers a number of support options depending on your needs.

User Guide and Resources

There are many resources available to help you learn about Auctria.

Chat and Email

Support is available to Emerald and Diamond accounts through chat and email.


To access the chat click on the speech bubble icon in the top right of the page:


You can always access previous chats using the back arrow in the top left of the chat box.


Or you can email us at any time through

These support channels are typically monitored 9am - 9pm Eastern Time. They are also monitored during evenings and weekends for urgent event related issues.

Support is provided for Explorer accounts on an 'as available' basis.

Auctria Assist

Auctria Assistopen in new window provides a video call if you need more in-depth training or consultation. You can use this call to ask any questions you have from event website design through to training volunteers in check-in/check-out processes. The agenda will be set by you.

Learn more about Auctria Assistopen in new window

Auctria Launch


Auctria Launchopen in new window is our per-event assisted setup service and is designed for those that want to focus on the big picture and want to leave the set-up to us.

The following is a list of some of the services Auctria Launch provides.

  • Video calls with your Auctria specialist.
    These are often used for discovery calls, a mid-point call, and a review call.
  • Initial set up of your account, social media links, etc.
  • Set up of tickets and/or sponsorships.
  • Event night phone support.

Learn more about adding Auctria Launchopen in new window

Last reviewed: July 2023
Auctria Support