How To Fix Tickets Without Admissions
If an item has been sold as a "Ticket" although it does not have any event admissions included with the ticket it will need to be updated and corrected. There are essentially three steps to correct this.
For the specific item, Edit Item Details to correct the "For Sale Items" block to have the correct number of Admission Tickets Included.
Ticket Items require the Admissions Tickets Included field to have a value greater than 1 to be set up correctly.
An example from a demonstration event.Next, go under Repair/Reissue Tickets to generate and update the number of tickets sold.
An example from a demonstration event.This step resolves the balance of the fix to generate the correct number of "Guest of..." tickets for participants that purchased multiple tickets. This function can be found under "Ticket Actions" as well.
You can view the list of participants with multiple tickets assigned on the Maintenance: Multiple Tickets page.
An example from a demonstration event.
Last reviewed: November 2023