Frequently Asked Questions

Our Frequently Asked Questions (F.A.Q.) page!

The following links go to specific frequently asked questions... and their answers!

Participants Questions

Tag: faq-participants

• Do Guests Have To Register?
• How Do I Star an Item?
• Setting Up Meal Choices?
• Will Registering Online Create Duplicates?

Bidding/Sales/Transactions Questions

Tag: faq-transactions

• Can I Delete Test Bids?
• Do I Need Online Payments?
• What Happens When Bidding Ends?
• What Is Proxy Bidding?

Communication Questions

Tag: faq-communication

• How Many Text Credits Will We Need?
• What Emails Can I Expect?
• When Are Item Won Notifications Sent?

Credit Cards Questions

Tag: faq-creditcards

• Can We Use PayPal?
• Can We Use Square?
• How Long Do Stripe Refunds Take?
• Stripe Bank Account Questions
• What Are Canceled Credit Card Charges?
• What Will It Cost Us To Use Credit Cards?
• When Are Guests Charged?
• When Do Credit Card Funds Get Transferred?
• When Do We Get Paid By Stripe?
• Why Are My Fees Not What I Thought?

Item Donor Questions

Tag: faq-item_donors

• Active or Inactive?
• Why Are My Item Donors Not Showing?

Item Questions

Tag: faq-items

• What Are Item Values?
• What Is The Difference Between Title And Description?
• Why Won't My Items Show In The Item Catalog?

Mobile App Questions

Tag: faq-mobile

• Automatic Payment Processing
• How Do Participants Pay?

Online Settings Questions

Tag: faq-online_settings

• Automatic Payment Processing
• Can I Change The Event Terminology?
• How Do Participants Pay?
• What Happens When Bidding Ends?

Organization Questions

Tag: faq-organization

• Can I Change A User Email?
• Can User Permissions Differ Per Event?
• Where Do I Switch Organizations?

Reports Questions

Tag: faq-reports

• Can I Bulk Delete Records?
• Can I Use Auctria With My CRM?

Tickets Questions

Tag: faq-tickets

• Can I Give Free Tickets?
• Can I Sell Tickets From The Dashboard?
• Why So Many Emails?

Website Questions

Tag: faq-websites

• Can I Redirect My Website?
• Where Is The Registration Page?
• Why Is My Content The Same On All Pages?

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Last reviewed: November 2023

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FAQ

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Frequently Asked Questions

A collection of frequently asked questions and common how-to pages about using the Auctria platform.