Sell Tickets

January 2023: the current dashboard release has new graphics and some interface changes. Many screenshots still reflect the older release and will be updated shortly.

Ticket items can be sold from the main Auction Dashboard's Tickets menu item. This is the only recommended method for organizers to sell ticket directly to guests and correctly register the tickets.

INFORMATION

Tickets items sold through the Auction Website (or manually using the Sell Tickets dashboard function) will trigger the full Bidder Registration/Checkout process and create a bidder record for the purchaser as part of that process.

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An example taken from a demonstration event.

Clicking the Sell Tickets button will bring up the Sell Ticket dashboard page where you can the record ticket sales for guests manually.

IMPORTANT

Tickets should only be sold through using Sell Tickets dashboard and not through the Bidding/Sales page when using the Auction Dashboards.

Tickets sold through the Bidding/Sales page will not create bidder/guest records and ticket numbers will not be generated (or assigned).


Ticket Sale Section

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Follow the link Click here to set the purchaser to Select an existing bidder, or Register a new bidder, as the "Purchaser".

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Choose the ticket item from the drop-down selector and the quantity to be purchased. Based on the quantity entered and the quantity of event tickets associated with the ticket item, the page will list below the number of tickets available to be assigned to other guests. The guest details information can be entered there as well.


Summary section

The Summary section shows:

  • Subtotal - calculated by the number the ticket items sold by the quantity of tickets, plus any Donation amount
  • Discount - a value based on the Coupon code, if one was used.
  • Total - the sum of the above items.

Force sale total to $0

On the Sell Tickets screen, in the Summary section, you can force the sale total to $0. The amount owed will changed to zero, or in other words, nothing will be owing.

You can also use pre-defined Coupon Codes for the sale.

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Guests section

The Guests section appears once the quantity of the ticket item(s) is entered. For example, a ticket item with 8 event tickets would look like the following:

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  • Assign one of these tickets to the purchaser This will use one of the tickets for the purchaser and leave 7 additional tickets for their guests.
  • Use the same bidder# for all new guests This would set the same bidder# for all of the guests although in many cases each guest will want their own bidder#.

Clicking on the "Guest#" link will open that guest's details window.

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IMPORTANT

A purchaser can only assign a single ticket to themselves. This means that all of the email addresses that are supplied for the tickets being purchased must by unique.


Payment section

This section handles how the purchaser will be paying for their tickets.

NONE

The purchase amount will go "on account" and show as a balance owing in the Bidder details.

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CREDIT CARD

Use this section to processed Credit Card payments. You can also optionally register the credit card with the bidder for use at a later time.

The "Additional Notes" field can be used for any internal only remarks about the transaction you would like to make.

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OTHER

Use this section to record payments processed outside of Auctria.

Select the "Paid by" method from the drop-down selector. These methods are set under Checkout > Payment Options. See for more details.

The "Additional Notes" field can be used for any internal only remarks about the transaction you would like to make.

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Sell Ticket --> Options

Before recording the sale, you can select/deselect options for the sale:

  • Send purchaser ticket statement
  • Send guest tickets (see E-Tickets)
  • Always create bidders for all guests You can select/deselect if guest bidder records will be created for the tickets sold that have not been assigned to a bidder.

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To complete the transaction, click the Record Sale button under the Actions menu.


Reviewed: January 2023