March 2019: the new emails features are still in beta and we are currently developing the documentation.
To enable these features please see New Email Features (Spring 2019)
Emails are an important part of communicating with your bidders. Auctria gives you a lot of control over sending emails.
There are two main types of emails:
- system emails: these are generated automatically by Auctria in response to some action by either the bidder or triggered by you as the organizer. For example, the bidder statement or online bidding notifications.
- custom emails: these are messages that you write that can be saved and sent to bidders or donors.
When sending email from Auctria the From address will always be displayed as:
'Your Organization' <firstname.lastname@example.org>
It is not possible to send email with your email as the From address because of standard anti-spam rules: our email has to use an
Instead all emails will have a
reply-to address set to the email address defined on the Organization page, so any recipient clicking on Reply will send their message to you.
On the Organization page you can provide both the public email for your organization and a Bcc email address
The Bcc email address will also receive copies of notifications that are sent to the main email address. See Email Message Types for more details.
To access the email manager click on Communication -> Email Manager
The email manager page shows the most recent history of emails that have been sent for your event.
You can search by an email address to see emails sent to just that address and can view a specific email using the view icon next to it (which will open in a new browser tab)
Click on the Full Email History button to view the complete set of emails for this event.