How To Convert To An Online Only Event

Transitioning To An Online Only Experience!

There may be cases where you need to move your Silent or Live event to a fully Online only event.

An Online Items type will allow the system to manage the open and closing of your auction. You can change the item type field on multiple item records at one time with our How To Make Mass Changes function. The Mass Changes editor can be accessed from the Items -> All Items list report.

  1. You can open the Mass Changes editor from any report that supports editing. You will find the "Edit" icon in the report banner at the top of the page. Clicking this will slide open the editor panel.


An example from a demonstration event.
  1. Click the Change selector box and select "Type" img

  2. In the "on selected records to" box, select Online. img

  3. Select which item records you want to modify by clicking on their respective checkboxes. To select all records (see below) in the current displayed page, click the checkbox in the top-left corner of the grid beside the column headings. img

An example from a demonstration event.
  1. Click the Modify Records button. The system will prompt you to confirm the changes. img
    Click Continue.

Recommended Reading

There is more details on making How To Make Mass Changes in the User Guide, although the example used is not specifically for the "Item Type" field.

For an Online Auction You will need to set the start and end times for the bidding period of the auction. These are the default times applied to all Online Items.


You can set an override time on individual items if an individual item is meant to open/close outside of the "default" online auction times. See the Bidding Rules section of the Edit Item Details page for more information.

From the main Auction Dashboard, click on Online/Mobile Bidding and then click on Online Bidding under the "Online Settings" sidebar menu to set the "default" Online bidding start and Online bidding end times. See the Online Bidding Period section of the Online Bidding page for more details.

You can also review the Online Bidding dashboard page for other default values including Maximum Bidding, Bid Extension Rules and System Email Notifications.

If you are selling tickets to your event through your Auctria website, there are a couple of ways you can remove the tickets from being displayed.

A quick way is to disable the Show in default web purchase element option on the individual ticket items. When set to No, the ticket items will no longer be displayed in the "Tickets" page Item Catalog.

You can also completely remove the "Tickets" page from your website through the Website Editor Sidebar, see How To Configure Menu Entries for more details on this.

You may decide to keep your "Tickets" page to explain the change to your auction's "style" and encourage visitors to register and start bidding on your wonderful auction items. This might be done by adding a Text Element, for example, with your explanation and/or other relevant elements.

See Unknown link 'RemoveTicketSalesFromWebsite'.

To Refund Tickets requires a two-step process:

  1. Delete the Tickets purchase, see How To Remove An In-Progress Bid for more details.
  2. Refund the (credit card) payment, see How To Issue A Credit Card Refund In Full for more details.

See How To Refund Tickets

This is a two-step process that requires two (2) different Auctria dashboard screens.


We recommend using two (2) separate tabs in the same browser.

Preparation With Two Screens

On the first screen, go to Bidders and the "All Bidders" list report. In the Group dropdown selector, choose Bidders that Purchased a Ticket.


An example from a demonstration event.

On the second screen go to the Bidding/Sales dashboard and click on the Donations tab (see Record Donation for more information on this).



  • Step 1 (first screen) Double-click on the Bidder and then select their Activity tab. Find and delete the ticket purchase under the Purchases section. img

  • Step 2 (second screen) Use the Bidder# and the ticket's Purchase Price as the amount in the Donation Details. img Click the Record Donation button.


When selecting the next bidder on the first screen, if you chose the Group dropdown of Bidders that purchased a ticket as your filter on the "All Bidders" list report, clicking on the right arrow will automatically take you to the next bidder record that purchased the ticket.


See How To Turn A Ticket Into A Donation.

If you are using our "new" Website Editor you may need to look at the following:

If you do not currently have an Auctria event/auction website created - you could use the Basic Online Bidding template. You could also use other templates such as the Gala: Nature Themed Template and remove the "Tickets" page (if it exists in the template you chose). See How To Create A New Event Website for more information.

See Bidder Registration/Checkout for references as needed.

Points To Consider For "Bidder Registration"

  • Open to all?
  • Should bidders be imported from an external list?
  • Open to only those with tickets?
  • Send Bidder Access Tokens?

Quick Q&A:

  • Q: We had tickets but refunded them, are those bidders registered to bid? A: Yes, they will still retain their bidder record that was created with the original ticket purchase.
Auctria Video 2020-03-13

Learn about related topics:

Last reviewed: January 2023
How To Convert To An Online Only Event