Record Payment


The Statement email is the only one ever sent (if selected) during any checkout triggered from the dashboard.

Organizers can Record Payments from the main Event Dashboard, with options to include credit card fees and select from available payment methods.

From the main Event Dashboard, click through the Checkout sidebar menu item to open the Checkout Dashboard where payments are recorded.


An example is taken from a demonstration event.

1. Select Participant

The first step to record a payment is to select the participant from the Choose Bidder selector at the top of the dashboard.


After selecting the participant, their outstanding account balance will be displayed with the payment amount pre-filled at the total outstanding.


An example taken from a demonstration event.

Partial Payments

Partial Payments can also be made by adjusting the "This Payment" amount.

Add Credit Card Fees

Credit Card Fees can also be optionally added (based on the payment amount).

Credit Card Settings - Surcharge Settings (Current Event)

INFORMATION - Add in credit card fees

It is essential to note that the organization will always pay the credit card processing fees and the Auctria integration fees on credit card transactions only.

When a bidder pays the fees, they will be paying an extra amount. This extra payment amount is based on the credit card processing fees plus the Auctria integration fees and applied to their balance during checkout.

This extra payment amount will cover the fees, leaving the entire donation, purchase, and winning bid amounts to the organization.

Processing Fees - Example: Surcharge Fees

2. Select Payment Method

If credit card processing integration is enabled, the Payment Method will show a Credit Card tab; if the participant has a registered credit card on file, an additional Registered Card tab will be available and selected by default; otherwise, the Other tab will be the only one available.

Credit Card Method


An example Payment Method panel with a participant without a registered card on file.

Registered Credit Card Method


An example Payment Method panel with a participant with a Registered Card on file.

Card Reader Method


An example Payment Method panel with a connected card reader.

Other Methods


An example Payment Method panel showing the Other tab with default Payment Options.

Once the Payment Method is selected and its appropriate details entered, click the Make Payment button in the sidebar to continue the process for the participant.

Recommended Reading

Last reviewed: June 2024
Record Payment
Record Payments for winning bids, purchases, and donations from the main event dashboard.