Review Duplicate Emails
Duplicate Emails can occur for numerous reasons, with some of the more common ones being importing the Participants from an external source, manually adding participants to the event, and/or purchasers using their email address for each of their guests when buying a Ticket Item(s) that provides for multiple admissions/registrants.
Problems With Duplicate Emails
- Who is logging in?
The Auctria platform has no means of knowing who is logging in when multiple participant records use the same email address in a specific event. This is the biggest issue when there are duplicate emails in an event. - What happens when logging into Auctria?
Suppose a participant tries to log in with an email address duplicated in the event. In that case, they will receive an error message and cannot continue. The duplicate email will need to be addressed.
Fixing Duplicate Emails
You can fix most duplicate email issues under the Participant Maintenance functions using the Maintenance: Duplicate Emails dashboard. This function can provide a list of participant records with Duplicate Email addresses.
See Maintenance: Duplicate Emails and Linking Versus Merging Participants for more information on how best to address the participant records listed.
Last reviewed: May 2024