Credit Card Costs
The costs associated with credit card processing consist of the credit card processing integration fees plus the payment processor's fees.
Auctria Costs
Our fees for integrated credit card processing varies based on the plan in effect when the charge is made:
| Subscription Plan | Integration Fee |
|---|---|
| Diamond | 0.25% |
| Emerald | 0.5% |
| Explorer | 1.0% |
Auctria's integration fee will be automatically deducted when you are using Stripe as the payment processor (see Processing Fees for more details). If you are using Authorize.Net, we will "invoice" you for the fees after the event (see Auctria Balance for more details).
Payment Processors
Stripe Costs
Stripe's default credit card processing fees are $0.30 + 2.9% per transaction. They do not charge any monthly, or minimum, fees though. You just pay for the transactions you process with them.
However, for 501(c)3 organizations, they may offer some additional discounts. See Does Stripe offer a fee discount for non-profit organizations? for some more details at Stripe.com.
Authorize.Net Costs
When used as a gateway, Authorize.Net currently costs $25/month (regardless of usage) + $0.10 per transaction. You would also pay the processing fees for your merchant account.
INFORMATION
It is important to note the organization will always be paying the credit card processing fees and the Auctria integration fees on credit card transactions only.
When a bidder pays the fees, they will be paying an extra amount. This extra payment amount is based on the the credit card processing fees plus the Auctria integration fees and applied to their balance during checkout.
This extra payment amount will cover the fees being charged leaving the entire donation, purchase, and winning bid amounts to the organization.
Processing Fees - Example: Surcharge FeesRefunds
When you issue a refund of a credit card charge through Auctria, we will refund our portion of the credit card cost.
Stripe Refunds
If you are using Stripe, then it depends on the age of your account:
- for Stripe accounts opened prior to September 14th 2017, the Stripe fees will be refunded as well;
- for Stripe accounts opened after September 14th 2017, Stripe have changed their policy and do not refund the fees.
For more details on this please contact Stripe at support@stripe.com.
Authorize.Net Refunds
If you are using Authorize.Net, we do not have any visibility to the refund policy of your merchant account. You will need to contact them directly to see what happens.
Authorize.Net Refunds
If you are using Authorize.Net, we do not have any visibility to the refund policy of your merchant account. You will need to contact them directly to see what happens.
Last reviewed: July 2024