Getting Started With Auctria
Welcome to Auctria! This page is intended to help you get started with the platform and ensure your event fundraiser runs smoothly.
🎥 Auctria: Fundraising Made Easy
Welcome to Auctria!
We’re here to make sure your event is a success — from your first setup steps to your final thank-you messages. Whether this is your first fundraiser or your fiftieth, this guide will walk you through every stage of hosting an event with Auctria.
📌 First Things First: Key Info You Need to Know
How Much Does Auctria Cost?
Auctria offers affordable licenses for organizations of all sizes, with pricing based on a 12-month license period. License tiers are based on income earned by your events, and every Auctria license comes with unlimited events.
If you choose to accept payments through Auctria, there are optional credit card processing fees based on your plan (ranging from 0.25% to 1.0%, plus processor fees).
👉 See Full Pricing Details
👉 Credit Card Costs
Try Auctria Risk-Free: The Demo Auction
Before building your own event, check out the Demo Auction — a fully functional sandbox where you can experiment with items, bidding, website design, and more.
👉 Visit the Demo Auction
Need Help? Auctria Support Has Your Back
Auctria’s support options grow with your plan:
✅ Emerald & Diamond Plans include priority email and chat support (typically available 9am-9pm ET, plus evenings and weekends for event-night issues).
✅ Explorer Accounts receive chat and email support as available.
✅ Need hands-on help? Check out Auctria Assist for 1-on-1 video consultations or Auctria Launch for a full-service event setup.
📧 Email: help@auctria.com
Auctria Launch Services
If you want Auctria experts to handle the setup for you, Auctria Launch offers a full-service setup option. You’ll work with a dedicated Launch Specialist to configure your event, design your website, and get trained on key features.
🚀 Learn More About Auctria Launch
⭐ Learn More About Auctria Assist
💡 Learn More About Auctria
📃 Auctria Spotlight
See the Auctria Spotlight collection for examples of Auctria's use in different events.
📖 Auctria Resources
The main Event Dashboard has a link to the application's Resources page at the bottom of the left sidebar. Clicking on the Resources button will take you to a page with many links, videos, and other valuable references.
You can find user guide information, links to our webinars, checklists, and other useful references to help you have the most successful fundraiser.
🔎 Digging Into The User Guide
The User Guide is split into sections to help you find exactly what you need:
- Core Features: Event setup basics — participants, items, notifications & more.
- Actions: Step-by-step guides for Check-In, Checkout & transactions.
- Event Website: Build & customize your event site.
- Mobile Apps: Info on the Admin App & Mobile Bidding App.
- More Features: Fine-tune your event — categories, donors, printing & more.
- Advanced: For pros — custom CSS, advanced tagging & extra tricks.
Use the search bar at the top of the User Guide to find specific information about any event fundraiser topic!
🗺️ Your Auctria Roadmap
The Getting Started collection follows the four key phases to help you confidently plan and run your event:
1️⃣ First Steps: Setting Up for Success
Start strong by:
✅ Purchasing your license
✅ Creating your event
✅ Adding team members and roles
✅ Connecting your payment processor
✅ Reviewing essential event settings
2️⃣ Plan: Build Out the Details
Once your event is created, you’ll set up:
✅ Auction items & categories
✅ Item donors & sponsorships
✅ Event website & ticketing
✅ Raffles, sales, and add-ons
✅ System emails & messaging (including texting if on Emerald/Diamond)
3️⃣ Run: Keep Things Moving Smoothly
As event day approaches:
✅ Check guests in at the door (self-check-in or admin check-in)
✅ Promote your website & bidding link
✅ Use the platform or Admin App to manage sales, bids & donations live
4️⃣ Close: Wrap It All Up
A smooth close means happy bidders and full donations:
✅ Record final bids & donations
✅ Send participant statements with payment links
✅ Process payments (batch checkout, self-checkout, or desk checkout)
✅ Review key reports and save data for next year
🚀 Ready to Begin? Head to First Steps and start building your event!
Last reviewed: February 2025