Frequently Asked Questions

January 2023: the current dashboard release has new graphics and some interface changes. Many screenshots still reflect the older release and will be updated shortly.

Our Frequently Asked Questions (F.A.Q.) page!

The following links go to specific frequently asked questions... and their answers! Don't forget to have a look in the "Working with..." sections for more information as well.

---

Bidder Experience

• F.A.Q. - Bidder Experience
• How Do I Star An Item?
• How To Change A Maximum Bid
• How To Place Auction Website Bids
• Tickets And Guests
• What Is Proxy Bidding?

---

Bidder Questions

• Correct Bidder Email Typos
• Do Guests Have To Register?
• How To Buy Additional Guest Tickets
• Link vs Merge Bidder
• Setting Up Meal Choices?
• Turn Off Bidder Numbers?
• When Are Guests Charged?
• Why Use Access Tokens?
• Will Registering Online Create Duplicates?

---

Bidding/Sales Questions

• Delete Test Bids and Purchases

---

Communication Questions

• How Many Emails Could A Bidder Receive?
• How Many Text Messages Will I Need?
• How To Send Custom Emails
• System Email Notifications
• System Emails Summary
• When Are Item Won Notifications Sent?

---

Credit Cards Questions

• Can We Use PayPal?
• Can We Use Square?
• F.A.Q. - Stripe
• What Are Canceled Credit Card Charges?
• What Are The Total Credit Card Fees We Paid?
• What Will It Cost Us To Use Credit Cards?
• When Do Credit Card Funds Get Transferred?

---

Donor Questions

• Active or Inactive?
• Donors Not Showing?

---

Item Questions

• Batch Upload Images?
• Import Title vs Description?
• Setting Donation Levels
• What Are Biddable Items?
• What Are Item Values?

---

Online Settings Questions

---

Organization Questions

• Can Users Have Different Permissions Per Event?
• How Do I Change A User Email Address
• How Do I Change Organization Contact Email?
• How Do I Set Up A Mock Or Test Auction?

---

Printed Forms Questions

• How do I customize bid sheets with logos, other graphics or text?
• How To Fix Blank Pages When Printing
• How to I print bidder statements for one or more bidders?
• How to print 2 bid sheets per page

---

Tickets Questions

• How To Create A Faculty Ticket
• How To Fix Tickets Without Admissions
• How To Give Donated Tickets
• How To Give Free Tickets
• How To Re-Assign Tickets
• How To Refund Tickets
• How To Remove Ticket Sales From Website
• How To Turn A Ticket Into A Donation
• Sell Tickets From Dashboard?
• Why So Many Emails

---

Website Questions

• Add Button Linked To A Page
• How Do I Add A Sponsor Page?
• How Do I Display My Menu Entries?
• How Do I Link Images?
• How Do I Move Elements?
• How Do I Redirect My Website
• How To Add A Pop-Up Video
• How To Add Cash Donations To Website
• How To Hide Website Pages
• Registration Page Missing
• Why Won't My Items Show In The Catalog?

Sign Into A Different Event

Auctria Resources