Frequently Asked Questions

Our Frequently Asked Questions (F.A.Q.) page!

The following links go to specific frequently asked questions... and their answers!
Don't forget to have a look in the "Working with..." sections for more information as well.

Bidder Experience

• What Is Proxy Bidding?
• How To Place Auction Website Bids

Bidder Questions

• Do Guests Have To Register?
• When Are Guests Charged?
• Correct Bidder Email Typos
• How To Buy Additional Guest Tickets
• Link vs Merge Bidders?
• Setting Up Meal Choices?
• Why Use Access Tokens?
• Will Registering Online Create Duplicates?
• Turn Off Bidder Numbers?

Bidding/Sales Questions

• Delete Test Bids and Purchases

Communication Questions

• How To Send Custom Emails
• System Email Notifications
• System Emails Summary
• When Are Item Won Notifications Sent?
• How Many Text Messages Will I Need?
• How Many Emails Could A Bidder Receive?

Credit Cards Questions

• Can We Use PayPal?
• Can We Use Square?
• When Do Credit Card Funds Get Transferred?
• What Will It Cost Us To Use Credit Cards?
• F.A.Q. - Stripe
• What Are Cancelled Credit Card Charges?
• What Are The Total Credit Card Fees We Paid?

Donor Questions

• Active or Inactive?
• Donors Not Showing?

Item Questions

• What Are Biddable Items?
• What Are Item Values?
• Batch Upload Images?
• Import Title vs Description?
• Setting Donation Levels

Online/Mobile Bidding Questions

• How Do Bidders Pay?
• How To Convert To An Online Only Auction
• How To Pause An Online Auction
• What Happens When Bidding Ends?
• Automatic Payment Processing?
• How To Set-Up Online Pre-Bidding

Organization Questions

• Can Users Have Different Permissions Per Event?
• How Do I Change A User Email Address
• How Do I Change Organization Contact Email?
• How Do I Set Up A Mock Or Test Auction?

Printed Forms Questions

• How do I customize bid sheets with logos, other graphics or text?
• How To Fix Blank Pages When Printing
• How to print 2 bid sheets per page
• How to I print bidder statements for one or more bidders?

Tickets Questions

• Sell Tickets From Dashboard?
• Why So Many Emails
• How To Refund Tickets
• How To Give Free Tickets
• How To Give Donated Tickets
• How To Create A Faculty Ticket
• How To Re-Assign Tickets
• How To Fix Tickets Without Admissions
• How To Remove Ticket Sales
• How To Turn A Ticket Into A Donation

Website Questions

• How Do I Add A Sponsor Page?
• How To Add A Pop-Up Video
• How Do I Display My Menu Entries?
• How Do I Move Elements?
• How To Add Cash Donations To Website
• How To Hide Website Pages
• Why No Items In Catalog
• How Do I Link Images?
• Registration Page Missing
• How Do I Redirect My Website
• Add Button Linked To A Page