Frequently Asked Questions
This section contains some frequently asked questions, and their answers!
Bidder Questions
- Do guests have to register to bid online?
- Can I select specific bidders to email statements
- What is the is the difference between linking and merging bidders?
- Where do I set up meal choices?
- Can I merge two bidder records?
- Will bidders registering online create duplicates?
- Can I require guests to register credit cards to bid online?
- Can I turn off bidder numbers?
- When are guests charged for items won at the event?
- Why use access tokens for an online auction?
- Can I email Bidder Invitations to select bidders?
- How to I print bidder statements for one or more bidders?
- How to print 2 bid sheets per page
- How a bidder# can be shared (linked) between multiple bidders?
Donor Questions
Item Questions
- Can a group of item images be uploaded at once
- Can multiple pictures be loaded per item?
- Can shipping cost be added to the items?
- How to bulk edit the override online bidding start/end times for all your items at once
- How to modify the 'allow online prebidding' value on multiple items at once?
- How do I delete a winning bid or purchase with a payment?
- What is the difference between Title & Description when importing?
- How can I override the online bidding times on multiple items?
- How to track a 'paddle raise'
- How do I delete my test bids and purchases from the history?
- How to renumber items so that they are grouped by category?
Printed Forms Questions
Tickets Questions
Online Bidding Questions
- How do bidders pay?
- What occurs when online bidding time ends?
- Are payments automatically processed when bidding closes?
- How do I reopen online bidding?
- Can I require guests to register credit cards to bid online?
- How do I hide items values on web site?
- How to control if the high bidder's name is shown online?
- How do I enable Online Prebidding?
- Can I set up a early-bird tickets that will display for a limited time?
Website Questions
- How do I make the background of an element transparent?
- How do I track visitors to my web site?
- Can I attach a pdf or add a link to the pdf on the website?
- How to copy an auction website from one event to another?
- How do I add a page asking bidders for donations?
- How can I include a donation during bidder registration/ticket purchases?
- How do I add a new menu entry?
- How do I remove an entry from the website menu?
- How can I set up a web page donors can donate items through online?
- How do I change the video in a side-by-side video element?
Other Questions
- When do credit card fund transfers occur?
- How to change the organization contact email address?
- How do I to access a different event
- How do I understand the deposits from Stripe?
- How to create a new auction?
- How do I set the name for a user?
- How do I set up a mock or test auction?
- How can I change a User's email?
- Can users have different permissions in different events?
- How do I show winning bids on a TV or projector?