How To Correct Participant Email Typos
Data entry errors are going to happen, and although they may not occur often, they are most commonly seen when participants enter their email addresses. Fortunately, there are ways to Correct Participant Email Typos.
Please note that participants cannot correct their email addresses themselves, especially since they are critical identifiers with the Auctria platform. In most cases, they will need to contact an organizer for assistance.
By most accounts, the most straightforward approach to correcting a misspelled email address for participant registration is to have the participant re-register with their correct email address.
In most cases, it can be essential for record keeping and participant list maintenance to merge the incorrect participant record (with the misspelled email address) into the participant record with the correct email address. This step may be optional, although it is strongly recommended.
There may be cases or scenarios in which you, as the organizer, want to correct the participant's email address.
This may be a case where you noticed the email address was "obviously" wrong, or perhaps there are other details attached to the participant record (such as a registered credit card, a meal choice, comments relevant to the event, etc.) that may be inconvenient for a guest to re-register and have to re-enter along with all of their other details.
The first step in these cases should be to check that the participant has not re-registered already, as no checks are made when an organizer updates a participant's email address.
Suppose there is another participant record with the correct email address. In that case, it will create an issue for the participant trying to log in, as Auctria will not know which participant record to use.
If there is a second participant record for the guest, merge the records and advise your guest on the correct participant reference to work with, such as the correct Paddle#.
More Reading
See How To Merge Participants for information about merging participant records.
The participant's email address can be manually updated in their specific participant record under the Summary tab in the Contact Information section. You can update the participant record by clicking the pencil icon on the right-hand side of the Contact Information section.
After the email address changes have been made, it is strongly recommended that a (new) participant access token be sent to provide access to the event website. Click on the Send access token button.
IMPORTANT
It is strongly recommended you advise your guest to visit their My Account page, where they can update/set an appropriate password to be attached to their "correct" email address. This will allow them to log into the website with their email address and password in cases where their access token may have expired (10 days after being issued).
- Registration/Checkout
An overview of the Registration/Checkout page. - How To Merge Participants
This covers merging participants from the participant's details page. - Maintenance: Duplicate Emails
A look at resolving participant duplicate emails under the maintenance section. - Review Duplicate Emails
An overview of what happens when duplicate emails are found in Auctria.
Last reviewed: May 2024