Duplicate Participant Emails Health Check

What is the issue?

You have multiple participants that share the same email.

Why is this a problem?

This can be a problem when a participant tries to sign in. If there are multiple participants with this email and they are not linked then the system needs to choose one of the participants that they are participating in the event as.

What do I need to do?

If possible it is best to resolve this issue by either linking participants that are a couple and share an email address (so they fully share an account), or merging participants if you have two records for the same person.

If you have cases where a sponsor or ticket purchaser assigned their email to their guests, then it is better to clear that email address so that the ticket purchaser's email is only associated with their own record and not their guests.

See Review Duplicate Emails for more information.

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Duplicate Participant Emails Health Check