Auctria Support
Auctria offers several support options depending on your needs.
User Guide And Resources
There are many resources available to help you learn about Auctria.
This User Guide has a lot of content in the How-To Guides and Key Topics sections to get you started, or if you need to dive deep, you can get more in-depth reference documentation too.
Our webinar archive covers topics on using Auctria and general fundraising best practices.
Fundraising articles and case studies are available through our learning page on our main Auctria website.
Customer Success
The Chat and Email support channels for Emerald and Diamond paid subscribers are typically monitored 9am - 9pm Eastern Time. They are also monitored during evenings and weekends for urgent event-related issues.
Support is provided for Explorer accounts on an 'as available' basis.
Chat
To access the chat, click on the speech bubble icon in the top right of the page:
You can access previous chats using the back arrow in the top left of the chat box.
You can email us anytime through help@auctria.com.
Auctria Assist
Auctria Assist provides a video call for more in-depth training or consultation. You can use this call to ask questions about anything from event website design to training volunteers in check-in/check-out processes. The agenda will be set by you.
Learn more about Auctria Assist
Auctria Launch
Auctria Launch is our per-event assisted setup service designed for those who want to focus on the big picture and leave the setup to us.
The following is a list of some of the services Auctria Launch provides.
Video calls with your Auctria specialist.
These are often used for discovery calls, a mid-point call, and a review call.Initial setup of your account, social media links, etc.
Set up of tickets and/or sponsorships.
Event night phone support.
Last reviewed: March 2024