Handling Payments
You can manually Record Payments by your winning bidders using the Other payment methods you allow although if you have Credit Card processing integration implemented you will also be able to provide your winners with the option to pay online through their respective My Account pages.
Checkout Overview
Once the event is over and/or winning bids have been recorded, the Checkout processes can begin.
Pay Online
If you have credit card processing enabled, the Item Won Notifications sent out for a winning bid will, by default, include a Checkout button.
An example of an Item Won Notification (via the System Email "preview" option).
The bidder can click on this button and pay their account balance via their My Account page. These transactions will automatically generate an appropriate Bidder Statement for their records.
An example of a Bidder Statement (via the System Email "preview" option).
Checkout
My Account
Bidder Statements
Manual Checkout
For any Manual Checkout operation, you would start from the main Auction Dashboard and click through the Checkout menu item.
INFORMATION
By default, this operation will not send a Bidder Statement although you can enable this option as needed when recording the bidder payment.
See the Checkout Actions Record Payment option for more information on this functionality.
Auction DashboardCheckout
Checkout Payment Options
In many cases, especially for an In-Person event, you may be accepting Other forms of payment aside from a Credit Card. These options are set from under the Checkout dashboard Actions Payment Options settings. Clicking this menu item will pop open a window where these options are set. The default in many cases will be Registered credit card (if enabled).
An example of the Payment Options default pop-up window.
In general, it is best to set the Default payment method to be the one most likely to be used during the In-Person event to speed up the process of Manually Checking Out guests at the event.
An example of the Default payment methods available for the Checkout Options.
See Checkout Payment Options for more information on these settings.
Batch Checkout
The Batch Checkout function requires Credit Card processing integration be enabled and the Bidders being affected also have a Registered Credit Card on file for the event.
Although Batch Checkout can be run at any time it is often best to have waited for an appropriate amount of time after the event has ended allowing winning bidders to clear their Outstanding Accounts on their own. You can also check at any time what those Outstanding Accounts are and the amount owing for each.
See Reports > Financial | Accounts > Outstanding Account for more information.
If there are Outstanding Accounts with Registered Credit Cards on file, these bidders will be listed in the Batch Checkout dashboard.
An example Batch Checkout dashboard with Outstanding Accounts.
See Batch Checkout for more information on this.
An example report showing Outstanding Accounts, with registered credit cards, "Paid In Full".
Please note, an "empty" Batch Checkout list report means there are either no outstanding accounts or the outstanding accounts do not have a registered credit card on file. You can double-check with the Reports > Financial | Accounts > Outstanding Account report.
Pay Credit Card Processing Fees
If you have enabled Credit Card processing within Auctria, and have taken payments with credit cards, there will be an integration fee charged. These Credit Card Integration fees are noted for each plan on our pricing page.
Stripe
For Stripe payment processing integrations, these fees are taken care of during the processing of the transaction.
Authorize.Net
For Authorize.net payment processing integrations, these fees are calculated from each Credit Card transaction and are displayed under the Auctria Balance dashboard found under the Organizations dashboard.
If there is an Outstanding balance you owe for Authorize.net Credit Card transaction processing you will be able to pay that balance from this page.
Credit CardsStripe
Using Authorize.Net
Auctria Balance
Confirm Transfer Of Funds
There are always important questions asked after a fundraiser. Two of the more commonly asked:
How much money was raised? Please see the Income Summary table on the main Auction Dashboard.
When will the fundraiser income be transferred to our bank account? Please see our FAQ When Do Credit Card Funds Get Transferred? for more information on this.
Auctria does not manage the transfer of funds to your bank account.
See When Do We Get Paid By Stripe? for more information.
Recommended Reading
- Checkout Payment Options for more details on "Other" payment methods.
Last reviewed: March 2023