How To Issue A Credit Card Refund In Full
Occasionally, mistakes may occur when charging credit cards, and you must issue a refund.
For example, a bidder may have their credit card charged twice or for the wrong amount because a purchase was recorded more than once.
Please see the steps in this how-to to help refund credit card charges.
You can issue a full refund for a credit card charge within Auctria. This is the most straightforward approach.
Auctria's credit card processing fee will also be refunded when you issue a full refund for a charge. For details on how your payment processor's fees are handled in the case of refunds, you will need to refer to your agreement with them.
Navigate to the Bidder Details page for the participant to be refunded, and click the Activity tab.
All examples taken from a demonstration event.Scroll down to Payments.
Locate the Credit Card payment you want to be refunded and click Refund on the same line.
An example taken from a demonstration event.A popup Confirm charge refund window will appear asking if you want to refund the total or partial charge. Click the option Refund the full remaining amount.
When ready, type YES in the text box and click the check mark icon to save the transaction.
An example from a demonstration event.When the refund has been successfully processed, the bidder's Activity tab will show a negative fee charge under purchases and a refund payment. The original payment will show as Refunded. If a full refund is issued, it will not be available for any additional refunds.
An example from a demonstration event.The refund will appear on the bidder's credit card account in a few business days.
Auctria Pro-Tip from Launch Services!
It is important to note that refunding affects the participant's payment only; it does not affect what they owe.
Last reviewed: March 2024