Ticket Options
On the Ticket Dashboard, there are a number of ticket options. From the main Auction Dashboard, click through the Tickets entry to reach the Tickets Dashboard.
An example Ticket Options panel from the Tickets dashboard.
Maximum number of tickets to sell, across all ticket items
The maximum number of tickets that can be sold. Leave 0 or blank for unlimited. Individual item quantity will also be enforced.
Send tickets by email to guests
When this option is enabled, Auctria will generate individual e-ticket emails for each guest whose email address has been provided. Each ticket has a unique ticket# and emails are generated separately for each ticket#. The e-ticket can be used to update the guest's contact details and/or register a credit card, if credit card processing is enabled.
If the guest clicks on the link in the email, they will be taken to a special page on the auction web site. See E-Tickets for more details.
Email a ticket statement...
The Email a ticket statement when selling tickets from the dashboard option will, when enabled, send out a Ticket Statement to the purchaser. This statement will also allow the purchaser to modify their "Guest of..." tickets.
System Emails - Ticket StatementCreate bidders for 'unknown guests'
If a purchaser buys tickets for multiple guests but does not provide details for all the guests, the system can behave in one of two ways:
- Auctria will create bidder records for these guests with the name 'Guest of ...' (using the purchaser's name in place of the ...) and assign one ticket to each of these guests; or,
- Auctria will only create bidder records for guests whose details are known and assign any remaining tickets to the purchaser.
The 'Guest of ...' bidders are listed in your bidder list just as any other bidder. For example, if Andrew Smith bought 2 tickets but didn't provide any additional guest information you would see the following references in the bidder list:
The advantage of creating 'Guest of ...' bidders is you get a more accurate count of the number of people coming to your event. However, this does require, as the guest details become known, those bidders are updated with the correct information rather than added as new bidders.
IMPORTANT
A purchaser can only assign a single ticket to themselves. This means that all of the email addresses that are supplied for the tickets being purchased should be unique if possible.
Last reviewed: February 2023