# Auctria Support

Auctria offers a number of support options depending on your needs.

# User Guide and Resources

There are many resources available to help you learn about Auctria.

# Chat and Email

Support is available to Emerald and Diamond accounts through chat and email.

# Chat

To access the chat click on the speech bubble icon in the top right of the page:


You can always access previous chats using the back arrow in the top left of the chat box.

# Email

Or you can email us at any time through help@auctria.com.

These support channels are typically monitored 9am - 9pm Eastern Time. They are also monitored during evenings and weekends for urgent event related issues.

Support is provided for Explorer accounts on an 'as available' basis.

# Auctria Assist

Auctria Assist (opens new window) provides a 45-minute video call if you need more in-depth training or consultation.
You can use this call to ask any questions you have from event website design through to training volunteers in check-in/check-out processes.

Learn more about Auctria Assist (opens new window)

# Auctria Launch


Auctria Launch (opens new window) is our per-event assisted setup service and is designed for those that want to focus
on the big picture and want to leave the set-up to us.

Auctria Launch provides:

  • 3 video calls with your Auctria specialist: a project discovery call, a mid-point call and a review call
  • initial set up of your account, social media links, etc.
  • set up of tickets and/or sponsorships
  • event night phone support

Learn more about adding Auctria Launch (opens new window)

Last Revised: October 2022
Last Updated: 10/4/2022, 3:24:30 PM