How do I delete a winning bid or purchase with a payment?
There are two steps to delete a winning bid or purchase with a payment: (1) delete the bid/purchase activity and (2) remove/refund the payment (refund if credit card)
Both of these steps are completed from the Bidders -> Bidder detail - Activity tab
- Delete the Winning Bid/Purchase
On the Bidder Details page, select the Activity tab. There will be a red X next to the Items Won or Purchases line. Click on the red x and it will remove it from the bidders account.
For Items Won items, the next bid becomes the winning bid. If bidding is still open, it will display as "in-progress Winning Bids". If the item is closed (online or silent/live), the new winning bid will display as "Items Won" and added to that bidder's statement.
If the bidder has made a payment, the payment is not impacted when the items are deleted.
Please note - for tickets, if you remove the ticket purchase, the tickets are removed.
2. Remove/refund the payment
When a purchase is deleted, the payment is not adjusted automatically -- the bidder's account would just show a credit balance. A new bid/purchase/donation can be recorded to cover the amount or you can remove the payment as described below from the Bidder details page -> Activity tab.
If on Credit Card, you can then refund the payment (see Credit Card Refunds for more details.
If payment is "Other Payment" types, there will be a red X next to the payment record. Click on it and it will remove it from the bidders account.