How To Change Tickets
From time to time, you may find you need to change a ticket that was sold to one of your guests. You may need to change the number of tickets included with the bundle by switching to a different item, or maybe just switch to a different ticket. There may also be cases where you may need to reduce the number of tickets associated with the sale by deactivating them.
Edit Purchase History
To use the Change Item feature set on a Tickets item, navigate to the ticket item that was originally purchased and open its Activity tab. Now, locate the transaction to make the change.
An example of a Tickets item in a demonstration event.
Clicking on the options menu at the far-right of the purchase history line item row will open a menu where you can click on the Edit option.
An example of a Tickets item in a demonstration event.
Change Item
Clicking on the Edit option will open the Bid Details dashboard for the transaction where you can then click onthe Change Item menu entry in the left sidebar.
An example from a Tickets item in a demonstration event.
Clicking Change Item opens a pop-up window where you can select the new item from a drop-down selector.
An example from a Tickets item in a demonstration event.
After clicking the Change Item button the pop-up will change to a confirmation window.
An example from a Tickets item in a demonstration event.
Click Continue to change the item for the transaction. The Bid Details page will automatically refresh and be updated with the new information.
An example from a Tickets item in a demonstration event.
Deactivate Tickets
The Deactivate Tickets function is best used when a purchaser has bought a group of Tickets and then decides they do not need all of the Tickets they have purchased. This function allows the organizer to easily mark a ticket as unavailable.
To Deactivate Tickets you must navigate to the purchaser's bidder record and open their Tickets tab to find their current related Tickets
An example from a bidder record Tickets tab in a demonstration event.
In the Tickets Purchased section of the Tickets tab, at the end of each ticket row is an options menu. Clicking on this will allow you to then click on the Deactivate ticket option for the specific ticket.
An example from a bidder record Tickets tab in a demonstration event.
Clicking on the Deactivate ticket option will open a confirmation window.
An example from a bidder record Tickets tab in a demonstration event.
INFORMATION
When you deactivate a ticket it will not refund the purchaser or remove the underlying purchase.
Click Continue to deactivate the ticket.
The page will refresh and the deactivated ticket will be moved from the Tickets Purchased list to the Deactivated Tickets list under the bidder record Tickets tab.
An example from a bidder record Tickets tab in a demonstration event.
Activate Tickets
If necessary, a Deactivated Ticket can be re-activated from the Deactiavted Tickets section of the bidder record Tickets tab.
To re-activate a ticket, click on its options menu (at the far-right of its row) and select the Activate Ticket option.
An example from a bidder record Tickets tab in a demonstration event.
Clicking the Activate Ticket option will pop open a confirmation window.
An example from a bidder record Tickets tab in a demonstration event.
Clicking Continue will re-add the newly activated ticket back into the Tickets Purchased section.
An example from a bidder record Tickets tab in a demonstration event.
IMPORTANT
Although the ticket may have been re-added to the Tickets Purchased, any guest details that may have been previously associated with the ticket will no longer be included.
Last reviewed: January 2023