How To Re-Assign Tickets

January 2023: the current dashboard release has new graphics and some interface changes. Many screenshots still reflect the older release and will be updated shortly.

There may be cases where a purchaser of a group of tickets, for example a "Table of 8" Tickets item may not actually have guests to fill all of the seats and will ask to have one or more tickets assigned to other bidders. The purchaser may require an existing assigned ticket be set to a different bidder and it could also be possible they are asking for a guest that is not registered, yet, to be assigned the ticket.


Assign To Existing Bidder

Locate Tickets

Starting with the purchaser's Bidder Details, go to their Tickets tab.

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An example Bidder Record from a demonstration event.

Open Ticket Details Page

Clicking on the appropriate Ticket# will open its "Ticket Details" page.

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An example taken from a demonstration event.

Edit Assignee

Clicking on the "blue pencil" edit icon will allow the bidder field in the Assignee section to be edited.

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Choose Bidder

Typing into the Choose Bidder field will prompt the auto-complete function to list those bidders matching the input.

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Save Selection

Clicking on a result in the "Choose Bidder" list will select that bidder and then clicking on the "checkmark" icon will save the selection.

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Create New Bidder And Assign Ticket

In the case where you need to Create A New Bidder And Assign A Ticket, you would use the same process to Locate Tickets and to Open Ticket Details Page. From this point you would click on the Create New Bidder And Assign Ticket button under the Actions sidebar.

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An example taken from an Auctria demonstration event.

Clicking the Action will open a pop-up window to continue with the process.

Create New Bidder

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An example where the selected ticket will be assigned to a new "Guest of..." bidder.

Click the Continue button to move forward in the process (or click Cancel if you have changed your mind). This will generate a new bidder and assign them the next valid bidder number as well as assign the current ticket to the new bidder record. A banner will appear across the top of the screen displaying the new bidder number.

Edit New Bidder

With the new bidder record created, you will see Guest of ... in the Assignee section of the page.

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An example of a Ticket page from an Auctria demonstration event.

Clicking the "pencil" icon at the far-right of the Assignee section will open it for editing and re-assign to an existing bidder (as above).

INFORMATION

If you did not make note of the bidder number shown earlier, clicking on the "pencil" icon will show the current bidder number for you to reference and then follow the Edit Bidder Details instructions to further update the new bidder record.


Remove Assignee From Ticket

To Remove Assignee From a Ticket you would follow the same step as above although at the Edit Assignee step you would now Remove Bidder.

Remove Bidder

With the "Assignee" Bidder field open for editing, click the X at the far-right of the current selected bidder.

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Clearing the selected bidder will re-open the "Choose Bidder" selector ready for input allowing a different bidder to be immediately selected.

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Click the "checkmark" icon to save the option as is (no chosen bidder) or select a new bidder and click the "checkmark" icon to save that selection.


Reviewed: January 2023