E-Tickets

If you have the option Send tickets by email to guests enabled on the Tickets dashboard, Auctria will generate email e-tickets for each ticket sold. Guests will receive an e-ticket when their email address is associated with a ticket.

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Clicking on the link in the e-ticket will take the guest to a special page on the auction web site where they can update their contact information and/or register a credit card (if credit card processing is enabled in the Credit Card Settings).

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If you have online bidding enabled, the guest can also access the auction web site automatically by clicking the Access Auction button. This will work, even if they are not already signed in, as long as the e-ticket they clicked through was sent to their email address.

Assigning Guest Information Later

If the ticket buyer did not provide an email address for their guest(s), we cannot send them an e-ticket. However, the purchaser's bidder receipt will still contain links for all the tickets they purchased.

For example, in this case, the purchaser bought two tickets but didn't provide any additional guest information so a 'Guest of ...' bidder was created.

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The ticket buyer can assign this ticket to their guest by clicking on the link in the receipt associated with the 'Guest of ...' line.

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This link will take them to the specific Auction Ticket.

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Clicking on the Update Guest button will open the editor for the Auction Ticket.

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When the guest details are saved, and provided an email address for the guest was added, there will be a link to send the e-ticket to the email address.

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Sending the e-ticket to the guest now would allow them to access the auction, register a credit card, and give them access to the auction web site signed in under their own email address.

Last Updated: 7/29/2019, 7:21:16 PM