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How Do Bidders Pay?

January 2023: the current dashboard release has new graphics and some interface changes. Many screenshots still reflect the older release and will be updated shortly.

Each Organization can determine how they would like their bidders to pay for items from their auction(s).

Example: Stripe and Credit Card Payment

For items bought/won through the website, we will consider this example as using Stripe for Credit Cards processing and a credit card payment is expected from the purchaser/winning bidder.

Online Items

For Online Items including Buy It Now Only Items:

  • Payment is made after the item is closed.
  • The amount is charged to the credit card either initiated by the bidder or through the auction dashboard.
    • If initiated by the bidder:
      • the bidder signs into the website to view their account and pay;
      • the bidder uses the Bidder Statements email containing a pay online link; or,
      • the bidder users their "winning bid notification" email containing a pay online link.
    • If initiated through the auction dashboard:
      • an Admin user can use the Record Purchases option to Checkout a specific bidder; or,
      • an Admin user can initiate a Batch Checkout. The batch checkout will process a payment equal to the outstanding balance for all bidders.

For Sale Items

For For Sale Items:

  • bidders do not have to be registered first;
  • a bidder record will be created if one does not exist (to track the purchase);
  • the purchase amount is charged to the credit card when the purchase steps are completed; and,
  • the bidder has the option to choose to save their credit card details (checked by default).
Reviewed: February 2023