Test Mode Only
How to change your connection with Stripe.com from 'test mode only' to support live charges
It is possible to connect a Stripe account that only supports test transactions. This can happen if either:
- you check the 'test mode only' checkbox when connecting the account
- or, you connect to a Stripe account that was not fully activated.
If you connect to a Stripe account that was not fully activated then activating that account later will not change the status on our side.
You can see if you account is in test mode only by clicking on Credit Cards from the auction dashboard, if you see:
NOTE: Stripe Test Mode Only Enabled overrides the Credit Card Settings of the event.
Then you will not be able to process live charges until the connection is replaced.
To switch to a 'live' Stripe use the following steps:
Go to stripe.com/dashboard and sign in to your Stripe account
In the same browser tab sign into Auctria
Click on Credit Cards -> Stripe.com connection
Click on Unlink Your Account
Check the "I agree ..." checkbox
Click on Connect Stripe Account
Agree to the Stripe authorization page
Your Stripe account should not be connected.
To verify that your auction is in live mode for credit card processing click on Credit Cards and check the Credit card processing mode setting
Last reviewed: January 2023