Credit Card Refunds
Occasionally mistakes may occur when charging credit cards and you will need to issue a refund. For example, a bidder may end up getting their card charged twice or for the wrong amount because a purchase was recorded more than once.
Video: Refund Credit Card In Full
Video: Partially Refund Credit Card Payment
Refunding A Charge
You can issue a full or partial refund for a credit card charge from within Auctria. This is generally recommended as the simplest approach.
When you issue a full refund for a charge Auctria's credit card processing fee will be refunded as well. For details on how your payment processor's fees are handled in the case of refunds you will need to refer to your agreement with them.
To Issue A Refund
Navigate to the Bidder Details page and click the Activity tab.
Scroll down to Payments.
Locate the Credit Card payment that you want to refund and click Refund on the same line.
A popup Confirm charge refund window will appear asking if you want to refund the full charge or a partial amount. Select the correct option, and if necessary enter the amount of the partial refund.
When ready, type
YES in the text box and then click the check mark icon to save the transaction.
When the refund has been successfully processed, the bidder's Activity tab will show a negative fee charge under purchases and a refund payment. The original payment will show as Refunded and not be available for any additional refunds if a full refund was issued.
The refund will show up on the bidder's credit card account in a few business days.
Issuing Refunds Directly From Stripe Or Authorize.Net
You can also issue a refund from your Stripe or Authorize.Net dashboard.
NOTE: If you do this, Auctria will not be aware of it and you will need to manually record the compensating transaction to keep everything in balance.
Be sure you are processing refunds in the correct mode. If you are refund Live mode charges in Test mode, you will receive error messages and vice versa. The refund will not be processed.
Stripe Refunds After Changes
The refund link is tied to the charge rather than a specific registered card, so it will work when or if the registered card on file is changed.
The refund will fail if the Stripe account itself is changed since the change is tied to a specific Stripe account Auctria has permission to be used with.
There should never be any harm in trying a refund since you can only refund up to the full amount of the change to the original payment method (assuming you want to issue a full refund).
A refund through Stripe (or Authorize.Net) only reverses a previously made charge. It is not tied to the registered card concept and will always go back to the original card (even if the bank has canceled that card, in which case it is the bank's problem to fix it).
There is no mechanism through any payment processor to "push" money to a credit card. You can only ever return money to the card you previously charged up to the amount charged.
Refunding Cash Or Check Payments
In the cases where a Cash or Check payment needs to be refunded through Auctria to keep the bidder accounts balanced, the essence is to use the Record Payment function with a negative amount equal to the refund you want to issue.
Seefor more information.
Last reviewed: July 2023