Credit Card Refunds
Occasionally mistakes may occur when charging credit cards and you will need to issue a refund.
For example, a bidder may end up getting their card charged twice or for the wrong amount because a purchase was recorded more than once.
Refunding a Charge
From within Auctria, you can issue a full or partial refund for a credit card charge.
When you issue a full refund for a charge Auctria's credit card processing fee will be refunded as well. For details on how your payment processor's fees are handled in the case of refunds you will need to refer to your agreement with them.
Video Tutorial: how to issue a full refund
Video Tutorial: how to issue a partial refund
To issue a refund
Navigate to the Bidder Details page and click the Activity tab.
Scroll down to Payments.
Locate the payment that you want to refund and click Refund on the same line.
A popup Confirm charge refund window will appear asking if you want to refund the full charge or a partial amount. Select the correct option, and if necessary enter the amount of the partial refund.
When ready, type YES in the text box.
Click the Save icon (check mark).
When the refund has been successfully processed, the bidder's Activity will show a negative fee charge under purchases and a refund payment. The original payment will show as "Refunded" and not be available for another refund.
The refund will show up on the bidder's credit card in a few days.
Issuing refunds directly from Stripe or Authorize.Net
You can also issue a full or partial refund from your Stripe or Authorize.Net dashboard. If you do this, then Auctria will not be aware of it and you will need to manually record the compensating transaction to keep everything in balance.
Be sure you are processing refunds in Live mode. If you are refunding Live charges in Test mode, you will receive error messages.