Email Message Types

Auctria has a number of system generated emails sent to bidders and donors.

System Emails

Bidder Emails

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Bidder Invitations

Used to invite bidders to register for an event.

Only sent when you trigger them directly under Bidders -> Invitations or for individual bidders from the bidder details page.

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Bidder registration/purchase receipt

Sent to a bidder automatically when they make a purchase online or register for an event.

This email will include details of the purchase, payment, and any tickets associated with it.

It will be sent to the email address the purchaser entered on the Contact Details step of the process.

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Bidder online access

This email will give bidders a personalized link to sign into the web site without needing to use a password as well as provide an access code that can be entered on the website or into the mobile bidding app.

It can be triggered under Bidders -> Online Access and also sent to individual bidders from the bidder details, or check-in, pages.

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Bidder statement

The bidder statement will show all the bidder's activity such as item's won, purchases, donations, and payments.

It can be triggered under Bidders -> Statements -> Email Statements and also sent from the bidder details, or checkout, pages.

If you have credit card processing enabled, and a website defined, the email will contain a Pay Online link bidders can use to pay their outstanding balance.

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Ticket Emails

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E-ticket

The E-ticket is sent to every guest when a ticket is purchased (if an email address is entered for the guest). The E-ticket provides a link to the website the guest can use to update their contact details, register a credit card (if enabled), and access the website signed in as the bidder.

In addition to being sent when tickets are sold, you can trigger sending E-tickets to bidders under Tickets -> E-Tickets

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Ticket statement

A Ticket statement is a simplified version of the full bidder statement and only shows the tickets purchased (even if they are assigned to a different guest) along with links the bidder can use to update the guest details for those tickets.

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Online Bidding Emails

There are a number of online bidding emails used to notify bidders of activity in an online auction. These emails are triggered as defined under Website -> Online Bidding in the Notifications section.

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Online bidding: High bid

This is sent to a bidder when they place a bid that becomes the current winning bid for any item. If Proxy Bidding was used, the email will show how high the bid will rise to as well as its current value.

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Online Bidding: Out bid

If a bidder is outbid by a different bidder, they will receive an out bid email (in addition to an in-app notification, and text message, if these features are enabled).

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Online bidding: Raised bid

This email is sent if a bidder's proxy bid is raised due to another bidder bidding against them, but they remain the high bidder. It is turned off by default.

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Online bidding: Item won (time)

This email is sent when a bidder is the high bidder when the item closes and they are awarded the item. It will contain a payment link if the event has this option enabled.

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Online bidding: Item won (buy-it-now)

This email is similar to the Item Won (Time) option but is triggered if the bidder wins an item by bidding the buy-it-now price

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Donor Emails

The only system defined email to donors is the donor receipt.

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This will show the items and donor donations recorded for them in the current event.

Donor receipts can be sent under Donors -> Receipts -> Email Receipts.

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System Notifications

These emails are only ever sent to you as notifications on online activity, your guests never see them.
System notifications are only sent to the event organizer. They are never sent to your bidders, or donors.

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Notifications will be sent to the Email address (and Bcc Email address, if set) set on the Organization page under the DETAILS tab in the "Contact Information" panel. See Organization Details for more information about setting these addresses.

Bidder Purchase/Registration Notification

This email notification is generated anytime a bidder registers, or buys something, online. It is the equivalent of the Bidder registration/purchase receipt that the purchaser will receive.

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High Bid Notification

This email notification will be triggered for each successful online bid. This is disabled by default.
To enable, from the Auction Dashboard, go to Website then Online Bidding under the Website Online Features section. Then, in the Notifications panel, change the "Send new bid notifications to the organization" setting.

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Solicited Item Notification

This email notification shows someone filled in the 'solicit items' element on the website and submitted details of a donation they want to make.

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Last Updated: 6/20/2019, 8:27:17 PM