Ticket Concepts

January 2023: the current dashboard release has new graphics and some interface changes. Many screenshots still reflect the older release and will be updated shortly.

An important aspect of an in-person event is often Tickets. Tickets are a specially configured For Sale Item that provides a means to have an admission requirement to an in-person event; or, as needed, a means to restrict bidding to those that have been assigned a ticket.


IMPORTANT Tickets are tied directly to Bidders and Bidder Record creation. Tickets should be used for event admission and similar requirements only.


NOTE When selling tickets via the Auction Dashboard, always use the Sell Tickets function to ensure the connection to bidder record creation is maintained.


All Ticket items require a value be set for the Admission Tickets Included under their For Sale Items section. This is what triggers the underlying functionality to create the "tickets" and build out the bidder records attached to the tickets.

Buying Tickets

When a visitor to your auction website purchases a ticket item, the Bidder Registration/Checkout functions are triggered during the Checkout process.

Selling Tickets

Although your guests will mostly be buying tickets you can also sell them tickets via the Auction Dashboard. The only way to do this correctly is to use the Sell Tickets function as it will trigger the bidder creation process where the Record Purchases function would only record the sale of the For Sale Item (the Tickets item in this case) and not attach any bidders to it.


Ticket Extras

Providing Ticket Items for your guests also allows you to add some additional features such as providing for Meal Choices as well as creating Tables and assigning Seats to those table.

Meal Choices

Along with helping with the management of attendance using Ticket items also allows you to have Meal Choices as an options for the ticket item.

Tables And Seating

As part of the Ticket Item set up you can also create a Table when the ticket is purchased. Often this is when there are larger numbers of admissions included with the ticket as well as being a very common approach to "Sell Sponsorships" for an event.

See Tables And Seating and Assign Seating for more information on how these feature sets work.

Reviewed: 2021-08-17