When you launch the mobile app you will be prompted to sign in.
There are three ways a bidder can sign in to the App:
- using an email address and password they have previously created by registering online
- using a bidder access code that you provide them at check-in or by email
- scanning a QR code that has been printed out for them
If they have a password but have forgotten it they can also use the Forgot password button to link to the web based password reset mechanism, but will need to be able to receive email on the device to reset the password.
In order to sign in via email there must be a single bidder# associated with the email address in the event. If you have two bidders with the same email address but different bidder#'s then the system can not know which bidder is signing in, and they will see an error message.
If there are two bidders that share a bidder# and email address then the bidder is allowed to sign in since all bidding activity is shared between bidders with the same bidder#.
Sign In Via Password
Passwords are only ever set up by the bidder themselves online. As an event organizer you can not assign a bidder a password. The password is directly associated with the bidder's email address, so if they are registered for multiple events the same password would be used for all of them.
As an event organizer you can disable the password requirement, see Bidders in Online Auctions for some more details on how this feature works. If the password requirement is disabled then a bidder can just enter their email address to access their bidder profile in this event.
Sign In Via Access Code
A bidder access code is a unique short alpha-numeric code that the system automatically assigns a bidder. Neither you nor the bidder can change the code. But the bidder only needs enter the code in this case, they don't need to enter an email address.
Sign In QR Code
You can print off a bidder label/paddle that includes a QR code that the bidder can scan with their phone. In this case they don't have to type anything in.